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NVC February Newsletter

Ronni D Hoover  | Published on 2/2/2021


BOARD CHAIR LETTER-Bonnie Boyce-Wilson

The NVC governing board voted at the January 5th,  2021 board meeting to approve a change in our bylaws which removed the “reserve powers” from Sun Health and Benevilla. The change also means that neither of these organizations will have a designated representative on the board. The current board members from Sun Health and Benevilla will remain on the board as community members, not as representatives of their organizations.

Seven years ago, when Sun Health and Benevilla created NVC, they wanted to be able to control board decisions by having two representatives from each agency sit on the board while also requiring that the board chair be from one of the organizations. Over time, bylaws have relaxed requirements for the number of Sun Health and Benevilla representatives on the board as well as allowing a community member to be chair.

The number of board members grew by including representatives from the community at large until we reached 15, which is what the bylaws allow. The board became more diverse by age, by ethnicity and by background so we have a broader range of expertise and experience guiding NVC.

There is an established nonprofit industry standard called “Nonprofit Lifecycles” which provides guidelines by which a nonprofit can evaluate which stage they are in. Using this standard, NVC has moved from the “idea” stage, through the “start-up” and “growth” stages to “maturity”. This maturity stage is characterized as “having a reputation for providing steady, relevant and vital services to the community and operates with a solid organizational foundation and an overall sense of security”.

Several other factors contribute to maturity, such as: “Resists the urge to play it safe and knows how to keep its spark alive through continual program renewal.” “Executive Director inspires confidence in staff, board and community”. “Board sets direction, is policy-oriented and leaves management to the Executive Director”. “Organization has multiple sources of income and is not dependent on one source of funding”. “Regular communication mechanisms exist within the agency and with outside publics”.

I offer my hearty CONGRATULATIONS! to Kathy, to the board of directors, to staff and our dedicated volunteers for helping achieve this goal of functioning independently. Keep up the great work!

Bonnie Boyce-Wilson
Board Member


How long have you been on the board at NVC?

I have been on the board for a little over 3 years now.


What do you do at NVC?

Board member and Chair the Volunteer Committee.


What do you like about volunteering?

I love to give back to the community and help others. Anyway that we can help support those in need around us I want to be part of.


What is a fun fact about you?

I lived half of my life in the Midwest (Iowa/Missouri). But you cant shovel sunshine so I am stuck here in Arizona :)


What advice do you have for other volunteers?

Continue to work to give back in areas that you have a passion for.



Dear NVC Volunteers and Staff,

2020 came with many challenges and I am proud of how NVC met those challenges and of our accomplishments. When the pandemic dictated closures and new safety measures, NVC continued to operate and help those who needed us most. The new Food Connect and Wellness Check programs again helped those who needed this extra help. The office stayed open with Kim, Pat and Greg answering the phones and the communities transit questions. Others did projects from home, managed fundraisers, launched our website and so much more. We have continued to keep our staff, volunteers and clients riding with us safe with our Covid safety procedures. Thank you so much for all you do to help those who need us most in our communities!

Now our numbers are in:

NVC answered 12752 calls in 2020

And provided 6869 trips

Here is the annual comparison:


Our estimated annual volunteer hours are 5,800.

Estimated annual miles are 41,526

Estimated annual clients served 4779

Thank you Ronni Hoover for developing this report from the reporting by each volunteer in the website:

Volunteer Hours and Miles

June -> December 2020

Type of Volunteer

Sum of Hours

Sum of Miles

Sum of Clients





Call Center









Office duties










Estimated Jan - May






Please continue to be safe, wear a mask, social distance and get your vaccine as soon as it is available.

Call 623-282-9304 with any questions.


Kathryn Chandler/Executive Director


Hello Volunteers:

Your time and services continue to represent a heart- felt passion for the needs of others and the communities in which we live.

January spurred heights of energy for people to help people – Our Board Chair Bonnie Boyce-Wilson enlisted Northwest Valley Connect to help with the 4th annual Vitalant Blood Drive event sponsored by SCW Alliance of Business & Community.  Community recognition came our way – not only from event publicity, but from our amazing volunteer, Linda Smith who was in attendance and served as our Ambassador greeting people and sharing what we do best.

Thank you, Linda.

You may know Connie Scott who is volunteering on a fundraising project.  The Panda Express fundraiser sparked an idea which Connie took to the next level. Area restaurants are being contacted and she is signing up Northwest Valley Connect for their sponsorship which means our people on a given day purchase food from the restaurant and a percentage of sale comes back to NVC. How cool is that! 

Thank you, Connie.

Please welcome Sally Erickson a civic minded volunteer who brings to us a caring heart for seniors. She will contact Surprise clients and use our Customer Survey while promoting NVC’s ride services.  The pandemic isolated so many people physically and mentally. As community services become available a safe mobility bridge is needed for transition.  Sally will be in a position to assure our clients that their health and safety is being met by NVC/Covid 19 Health Safety Best Practices for passenger transport and equipment.  If a client requests grocery assistance or assistance with scheduling Covid19 appointments, Sally states, “I am here to help”.

Thank you Sally.

The above examples of volunteerism with Northwest Valley Connect are very similar to your efforts that serve family, friends, neighbors, and community members in the ways that you do.  Please share with those you know - NVC and residents are needing help as drivers or participants in other client services.

We are grateful for your support that provides unity in who we are.

Trudy Ware

Seeking Volunteers 

How long have you been volunteering at NVC?
I started volunteering in June of 2018, so I guess it's been a bit over 2 1/2 years. Time flies!

What do you do at NVC?
I work in the Call Center, taking incoming client calls for service, and for about the last 1 1/2 years I have been doing a lot of the Lyft ride request scheduling.

What do you like about volunteering for NVC?
I really enjoy helping people who don't have access to resources here, such as family and/or friends to provide transportation to medical appointments and necessary shopping trips.

What is a fun fact about you?
A fun fact...hmmmm. Perhaps that I was elected Student Body President of my medium to large size high school despite having no student government experience prior to my Senior year. There were too many pressing issues that needed addressing and they weren't getting done, so I ran for the office and won in a landslide.

What advice do you have for other volunteers?
The advice I would give to other volunteers is to remember that for many of our clients, we are the only connection they have to transportation. In some cases, we are the only people they can call for help. Imagine if it was your relative, your mother or father, aunt or uncle, sister or brother asking for help.


Easy Strawberry Trifle

by Kathy Chandler
  • 1prepared angel food cake

Cream cheese layer ingredients

  • 28 oz packages of cream cheese, softened
  • 1 cup heavy whipping cream
  • 2 tbsp powdered sugar
  • 2 tsp vanilla


  • 6 heaping cups of sliced strawberries
  • 1 tbs psugar

Whipping Cream

  • 1 cup heavy whipping cream
  • 3 tbsp powdered sugar
  • 1 tsp vanilla


1.Slice strawberries into triangles and place into a large bowl. Sprinkle with sugar and toss to combine.

2.Slice the angel food cake into three circles.

3.In a mixing bowl combine the softened cream cheese, cream, vanilla, and powdered sugar. Mix until a spreadable, frosting like consistency is formed. Add more cream if needed.

4.In a large mixing bowl combine the cream, powdered sugar and vanilla. Whip with until soft peaks form in the whipped cream. Do not overmix.

Oh So Easy Cherry Chocolate Cake

by Bonnie Boyce-Wilson

(OK, first I have to say that whenever I write the word dessert, I think of my school teacher helping me to learn spelling by remembering that a “desert” is dry and barren, so the word has only one “s”. But “dessert” is rich and yummy,so that word has two.)


2 beaten eggs

1 Devil’s Food Cake mix

1 21 oz can Cherry Pie filling

1 tsp Almond flavoring


1 Cup sugar

1/3cup milk

5 Tbsp oleo


Cake: Combine and stir by hand until well mixed. Pour into 15 X 10 (or similar) greased baking pan.

Bake at 350 degrees for 25 minutes. Do not overbake.

Topping: Combine in a saucepan, bring to a boil, stirring constantly. Boil one minute, remove from heat. Stir in one cup semi-sweet chocolate morsels. Pour and smooth over partially cooled cake.

If you have a recipe you'd love to submit and see featured in the volunteer newsletter next month, or an experience making a previous newsletter recipe, send it to ! We love getting new recipes to try, and know others do too, please send them our way!
Thank you!!

Happy Birthday from all of us at Northwest Valley Connect!!
George Inukai
James Sloan
Greg Cravens
Ingrid Gerling
Kathryn Chandler